Shipping & Returns
If, for any reason, you are not satisfied with your purchase, we will gladly accept your return within 30 days of you receiving your item(s) Please note that certain items are considered custom or special request orders by the manufacturer, and certain products are non-returnable.
- Non-returnable items:
- Assembled items
- Modified items (such cut or add)
- Out of original packaging
- Custom made or special request items
- Assembled by us, but missing pieces or broken pieces
- Without the original invoice / sales order
- Please note, returns after 30 days of receipt will be subject to approval, depending on the elapsed time and condition of returned items.
If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund. In addition, a restocking fee will be applicable to most items returned. The return shipping will be the responsibility of the customer.
Please follow the directions below to submit a return request.
- Submit your return request within 30 days of receiving your order.
- Complete the request form with as much detail as possible.
- Once your request is submitted, you can expect to receive an email from us within 1-4 business days.to confirm the return.
- Once the item(s) we received from you are in the expected condition. An email confirmation will be sent to you with your refund, which will go back to the original method of payment.
- Please be aware that we charge 20% restock fee may apply.
- Damaged Products
- Our intention is to ensure your item picks or delivers in perfect condition. In the unlikely event that some items of your order damaged when you picked or delivered we will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
In some cases you may be required to provide photos in order to fulfill your replacement requests. Photos are generally requested to confirm the extent of damages for the manufacturer to determine if replacement parts or a full unit replacement is required.
If a full replacement unit is sent, the original item becomes the property of Milestone Cabinetry. Occasionally we may pick up the damaged or defective items for inspection. Because of this, all items should be kept in their original packaging until further instructions from Milestone Cabinetry are given.
- Submit your replacement request within 10 days of receiving your order by email.
- Complete the request form in detail.
- Once the request has been submitted, you can expect to receive an email from us within 1-4 business days.
- If you decide not to pursue replacements, your order can still be returned and credit will be issued to your account or your original payment method.
For orders shipped White Glove or Truck Freight:
It is very important that the actual customer who placed the order be present to inspect the item and sign the delivery document.
It is the customer’s responsibility to notate all and any problems with the order at time of delivery. If the issues with the delivery are not properly noted on the shipping document, we may not be able to offer a satisfactory solution.
Follow the below steps to ensure that your order is properly signed for,
- Inspect the product while the driver is on site and notate any problems or exceptions with the order on the delivery documents provided. Even if the package appears only slightly damaged, write “Package Damaged” when you sign for delivery. This is VERY important.
- Inspect all item pieces before assembling the product and report any problems to Milestone Cabinetry immediately.
- Canceling an item or order
- Due to our commitment to process orders quickly, there is a limited period of time in which your order can be canceled. Milestone Cabinetry is only able to accept cancellation requests via email. Please follow the directions below to submit a cancellation request.
- Submit your cancellation request to one of our Customer Service or
- Email to us: firstname.lastname@example.org with subject or title “Cancellation”
- We will send you an email confirming if your cancellation request has been approved or denied within 2 business days.
- **All cancellations will be confirmed in writing: if you have not received an email confirmation, your order has not been canceled. Milestone Cabinetry is unable to cancel an order once it has delivered or been assembled for delivery.
If we are unable to cancel your order as requested, you may return the product under our Standard Return Policy. If your order has successfully been canceled, Milestone Cabinetry will process the refund back to the original method of payment within 3-5 business days